How to Fix Windows Hello Fingerprint Issues

How to Fix Windows Hello Fingerprint: If you’re experiencing issues with your Windows Hello Fingerprint scanner, don’t worry! This step-by-step guide will help you troubleshoot and resolve the problem, getting your biometric authentication back up and running in no time.

1: Restart the Windows Biometric Service

1. Open the Run command: Press Windows + R on your keyboard or search for “Run” in the search bar.
2. In the Run dialog box, type services.msc and press Enter.
3. Scroll through the list of services to find Windows Biometric Service.
4. Right-click on Windows Biometric Service and select Properties.
5. In the Properties window, set the Startup type to Automatic.
6. Click on Stop to halt the service, then click Start to restart it.
7. Click OK to close the window.

2: Check for Biometric Devices in Device Manager

1. Open Device Manager: Search for Device Manager in the search bar and open it.
2. Look for Biometric devices. If you can’t find it:
   • Open File Explorer and navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver.
   • Right-click on HelloFace.inf and click Install.
3. Reopen Device Manager and check if the Biometric devices category appears.
4. Expand the Biometric devices category.
5. Right-click on Windows Hello Face Software Device and select Update driver.
6. Choose Search automatically for updated driver software.
7. After the update, check if the biometric device issue is resolved.

3: Enable Group Policy Settings for Biometrics

1. Open the Run command again (Windows + R), and type gpedit.msc, then press Enter.
   • If you can’t find gpedit.msc, download the GPEdit Enabler tool and run it as an administrator. After that, you should be able to open Group Policy Editor.
2. In the Group Policy Editor window, navigate to:
   • Computer Configuration > Administrative Templates > Windows Components > Biometrics.
3. On the right side, find the policy called Allow the use of biometrics, right-click on it, and select Edit.
4. Set the policy to Enabled, then click Apply and OK.
5. Likewise, enable the following four options:
   • Allow users to log on using biometrics
   • Allow domain users to log on using biometrics
   • Allow the use of Windows Hello for Business
6. After enabling these, find the option for Facial features, right-click on Configure enhanced anti-spoofing, and select Edit.
7. Set the policy to Disabled, click Apply, then OK.

4: Restart Your System

After completing all the steps, close all open windows and restart your computer. Upon rebooting, your Windows Hello Fingerprint and biometric settings should work correctly.

If the issue persists, it may be worth checking for additional Windows updates or reinstalling the fingerprint driver software. Following these steps should solve most problems related to Windows Hello Fingerprint recognition.

Conclusion

How to Fix Windows Hello Fingerprint: This guide offers a structured approach to resolving issues with Windows Hello Fingerprint. By checking the Windows Biometric service, updating drivers, and configuring group policy settings, you can troubleshoot most fingerprint-related problems on your system. If the problem still exists, contacting your device manufacturer for further assistance is recommended.